Technical Knowledgebase

This page lists common user problems and their solutions.

Problem: I cannot edit my resume or other RTF file.

 

Solution:

  • Download the resume or file from your site
  • Open the Files folder on the Chromebook and copy the file to the “My Drive”
  • Open up Google Apps (Docs). The resume file should now be available to edit and save changes.
  • To update in to the Portfolio, upload the file from the “My Drive” folder on the Chromebook (similar to a regular PC)

Problem:I am unsure how to fill out and save a pdf file on an iPad.

Solution: Please read the quick start for instructions.

Problem: Occupation Sort won't let me select a factor.

Possible cause: Your browser may be blocking pop-up windows (which provide instructions and explanations of factors) from appearing.

Solution: Enable pop-up windows in your browser.

Problem: Clicking on "View Video" does nothing.

Workaround: Refresh or reload the page, then click on "View Video" again.

 

Problem: Clicking on "Show Video" does nothing or has an error message.

Possible cause: You do not have Windows Media installed, or you have an old version installed.

Solution: The Windows Media videos require version 7 or later. Download the latest installer from here.

Possible cause: You do not have QuickTime installed, or you have an old version installed.

Solution: Download the latest QuickTime installer from here.

Problem: Clicking on "Print" does nothing.

Workaround: Refresh or reload the page, then click on "Print" again.

Problem: Clicking on "Create Resume" downloads a file that opens blank or is unreadable.

Possible cause: You do not have Adobe Reader installed or Adobe's web browser plugin installed.

Solution: Download Adobe Reader from here and install it.

Workaround: Rename the downloaded file "resumepdf.asp" to "resume.pdf" and open it.

Problem: I click on my report button and nothing happens.

Possible cause: Your browser may be blocking pop-up windows (which provide reports) from appearing.

Solution: Enable pop-up windows in your browser.